Testimonials

We would like to relate our recent experience at Redlands Truck and RV Service, located in Redlands, CA. We have been full time RVers for 18 years and ran into a major problem with our Safari 2003 Trek with a Workhorse P32 chassis while in the area. We made an appointment for repairs at Redlands Truck and RV. The night before we were to arrive, I fell out the door of our RV onto the pavement, having missed the step, and experienced considerable damage to my hand, face and head. My wife fixed me up pretty well and we were able to get to our appointment at a distance of just over an hour’s drive. On arrival at Redlands Truck and RV, Karen, one of the owners, dropped everything, got us in her car, and drove us to the hospital where the Dr. stitched me up and did the necessary repairs. Karen then picked us up and took us back to the repair center where Keith, the other owner, had taken charge of our RV and had it being repaired. Due to the nature of the repair, we were unable to stay in our RV. Keith, anticipating that I would not be in good shape on returning, arranged for a place where I could lay down while the repairs were being done. I might add that it was a wonderful experience being able to lie down for the rest of the day. The repairs were completed and they made the RV available for us to spend the night in the RV.

This was service beyond anything we could have hoped for. The staff and the mechanic that worked on our RV were friendly and caring and the work was done in a professional manner that allowed me to relax. I did not feel that I needed to watch so that I could redo the repair later when I found it wasn’t right, as is the case in so many repair shops.

One of their employees also took the time to educate me in the correct way to start the generator and how to handle the charging of the batteries which I have been doing incorrectly for 18 years.

As in past years, the work was done with efficiency and to our complete satisfaction and the special care and concern for our well being we experienced is what makes Redlands an “above and beyond” RV Service Center.

We have and will recommend Redlands Truck and RV to anyone at any time with complete confidence.

-Doug & Vera

I just want to thank Keith Shomaker from Redlands Truck & RV again for service above and beyond the call of duty. He happened to be in my area yesterday doing some work for someone else and was kind enough to update my UP ECM while he was here. I should add that this was work, trouble and time he took when he was away from the job and I even made him wait for his BBQ. So I now "owe" him big time. This is true customer service and can be very hard to find so if you want GREAT customer service I HIGHLY recommend Redlands Truck & RV and make sure you say hi to Keith for me. And don't forget his sister Karen she is better looking than Keith.

-Jerry

Great place to do business, I highly recommend Keith and Redlands Truck Service.

-Rick

Dear Keith,
Just a short letter to let you know that the KONI shocks that you sold me and installed at the Rexhall Motor Home Rally are every bit as good as you said they would be.
I had Monroe shocks on my coach, and my friend Jim Duval out of Phoenix who was parked next to me had Bilstines. You put the KONI Shocks on both of our Rexhall Coach's and after comparing notes we both agreed that the ride was 100% better and with less swaying in the windstorm that we both drove home in.
I would recommend these shocks to anyone who wants a smoother and safer ride in their Motor Home !!!!

Sincerely,
-Robert H.
Helendale, CA

We were JUST leaving on a trip in Sept 2007...broke down on Cajon Pass...took our rig to Catepillar & they said it would be $3,500 & 7-10 days. Came to your shop and you quoted 2 days & $1,200 to remove & clean the radiator. We came back that same afternoon and you were just finishing & the charge was $800. We continued our trip to Cancun that night. Our engine never heated up again...more than 10,000!!!! Thank you for the great job, excellent & courteous FAST service. We WILL return to you for all our motorhome service.

-R & C

I want to thank you and your staff for your prompt and accurate repair to my coach. I was impressed with your concern and willingness to work with my
time schedule. I have never received better service. I would recommend your service anytime. WRV made a good choice to help me with warranty items.
Thank you again.

-Vic Walters

I broke down on vacation and had the good fortune that Workhorse referred me to Redlands Truck and RV as my repair facility. I talked to the repair facility and they informed me if I could get in by 3:00 that day they would be able to get me right in. We pulled into the shop at around 2:00 on Thursday afternoon, and good to their word they were working on my motor home within minutes. The repairs were more extensive then we had first anticipated, so Karen spent the rest of the day chasing parts down. Karen was able to locate all the parts I needed except one. The only place in the country with the spindle I needed was in Chicago and it was to late in the day to have it shipped. With the part I needed not available I needed to stay at the service center for the night. The service facility had full hookups for my unit and made us feel like family. Karen got the part ordered right away the next morning and it was scheduled for next day delivery before 9:00, With the part on order they offered us the use of a shop car for the day The part came in by 9:00 the next morning and the mechanic installed all the parts and got us on the road by 10:00. I would normally consider this very good service, but by now this is Saturday and the shop is closed on Saturday. The owner and mechanic came in on their day off to get me back on the road. It speaks volumes of the kind of service this facility provides. I was a one time customer and they went to these lengths to take care of me. Redlands Truck had me in a situation that I had no choice but to accept whatever service they provided or the amount they charged for the service. They service was incredible along with a fair price. I left the facility feeling like I had been treat like one of their best customers. I have never had such a good experience at a repair facility. Redlands Truck and RV sets the standard for customer service and integrity.

-S.H.
Chandler, AZ